---
article_id: KB0673597
article_type: FAQ
component_ids:
  - SBN-AN-FEE
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Subscription fees
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-03-13
updated: 2026-03-13
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0673597
connect_url: https://support.ariba.com/item/view/KB0673597?min=1
sap_for_me_url: https://me.sap.com/notes/KB0673597
---

# How do I request a refund?

## Symptom

I have an open credit in my account. How do I request a refund?

## Resolution

Please follow the steps below to request a refund:

1. Sign in to your [SAP Business Network](https://service.ariba.com/Supplier.aw/109534053/aw?awh=r&awssk=tpOqz6Jd&dard=1) account.
2. In the upper-right corner of the application, click **\[User Initials\] > Service Subscription**s.
3. You will be navigated to the **Subscriptions** tab. Next to **Subscriptions** at the top of the page, click **Invoices**.
4. Scroll down to the **Credit** section.
5. Check the box next to the open credit. In the upper right corner of the Credit section, click **Request Refund**.
6. Enter the required information in the pop-up window and click **Submit**.

A system-generated email notification will be sent to the Collections Team.

Once the refund process is completed, it will no longer be visible in the Credits section.

If the refund is rejected, an email notification will be sent to the refund requestor. In this case it will remain in the Credits section. You may select it again if required and repeat steps 1-6.

## Keywords

SAP Business Network refund, ariba refund, request refund, refund credit