How do I request a refund?

1.Log-in to your SAP Business Network account.

2.In the upper-right corner of the application, click [User Initials] > Service Subscriptions.

3.On My subscriptions tab, click Credits & Adjustments.

4.Click on the credits separately to request a refund.

5.A window will pop-up. Fill out the blank field with your banking information and attach the required bank confirmation letter. Entering multiple supplier email addresses for workflow notification is also possible.

6.Click on the Request Refund button. A system-generated email notification will be sent to the Collections Team.

Once the refund process has started, the refund status will show as In-Process. Credits with In-Process status will not allow being selected again to start another refund workflow. Once the refund process is completed, it will no longer be visible in the Credits & Adjustments tab. It will be shown in the Payments tab section. If the refund is rejected, an email notification will be sent to the refund requestor. In this case, the credit will no longer have a status and it will remain in the Credits & Adjustments tab. You may select it again if required and repeat steps 1-6.