---
article_id: KB0639758
article_type: FAQ
component_ids:
  - BNS-FG-LOG-PSW
  - BNS-FG-LOG-USN
component_descriptions:
  - Fieldglass > Logon > Logon - Password Reset
  - Fieldglass > Logon > Logon - Username
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Supplier
  - Worker
language: en
created: 2026-08-12
updated: 2026-08-12
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0639758
connect_url: https://support.ariba.com/item/view/KB0639758?min=1
sap_for_me_url: https://me.sap.com/notes/KB0639758
---

# I entered the correct username and password. Why can't I sign into SAP Fieldglass?

## Symptom

- I am not certain I am using the correct URL or I did not know there is more than one domain (URL) for SAP Fieldglass
- I know I am using the correct username and password but still receive a message that the username or password is incorrect
- I am getting an error message that the system cannot find an account with my username or email address
- I have to reset my password every time I sign into SAP Fieldglass
- Every time I try to log in, I get an error that says: The username or password is incorrect

## Cause

- Your sign in information will only work with the URL that corresponds to the domain your company has chosen and your user type
  - If you have bookmarked an individual Time Sheet rather than the URL for the sign in page as a Worker, you may be redirected to the Buyer gateway
- SAP Fieldglass may not be available due to maintenance

## Resolution

- Is there a maintenance window?
  - During a maintenance window, users cannot sign into SAP Fieldglass. You should also see a maintenance page.
  - Review the [SAP Fieldglass 2026 release schedule](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0781277) to confirm if there is a scheduled maintenance
- Confirm you are using the correct URL based on Instance and User Type:
  - **EU Instance**
    - EU Buyer users have a URL that is specific to the buyer: xxxx.eu.fieldglass.cloud.sap (where xxxx is your company code)
    - EU suppliers and workers all use the EU SAP Fieldglass Network URL: [www.eu.fieldglass.cloud.sap](https://www.eu.fieldglass.cloud.sap)
  - **US Instance**
    - US Buyer users have a URL that is specific to the buyer: xxxx.us.fieldglass.cloud.sap (where xxxx is your company code)
    - US suppliers and workers all use the US SAP Fieldglass Network URL: [www.us.fieldglass.cloud.sap](https://www.us.fieldglass.cloud.sap)
  - **AE Instance**
    - AE Buyer users have a URL that is specific to the buyer: xxxx.ae.fieldglass.cloud.sap (where xxxx is your company code)
    - AE suppliers and workers all use the AE SAP Fieldglass Network URL: [www.ae.fieldglass.cloud.sap](https://www.ae.fieldglass.cloud.sap)
  - **AU Instance**
    - - AU Buyer users have a URL that is specific to the buyer: xxxx.au.fieldglass.cloud.sap (where xxxx is your company code)
      - AU suppliers and workers all use the AU SAP Fieldglass Network URL: [www.au.fieldglass.cloud.sap](https://www.au.fieldglass.cloud.sap/)
  - **KSA Instance**
    - - KSA Buyer users have a URL that is specific to the buyer: xxxx.sa.fieldglass.cloud.sap (where xxxx is your company code)
      - KSA suppliers and workers all use the KSA SAP Fieldglass Network URL: [www.sa.fieldglass.cloud.sap](https://www.sa.fieldglass.cloud.sap)

##### Note: If you recently reset your password you can review the related email to determine the domain for your company:

- Click the password reset link from the email
- Review the URL in the browser address bar and note the first part of the URL because it is the **domain**
- When you sign in after a password reset, use that same **domain.** This domain may be different from where you are located

## See Also

- [KB0584211 - Password reset link takes me to the SAP Fieldglass sign in page due to cached data issue](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0584211)
- [https://support.fieldglass.com/Help\_Center/Fieldglass/item/KB0052891](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0052891)[KB0888454 - What URL should suppliers and workers use for SAP Fieldglass Hyperscaler?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0888454)
- [KB0928673 - Error: You are not authorized to log into this area. Please proceed to your default SAP Fieldglass gateway](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0928673)

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