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Support Note KB0587644
Users are facing redirecting and navigation issues in Guided Buying
Symptom
Users are facing redirecting and navigation issues in guided buying in Prod3 Data center when performing one of the following:
- When users are clicking on Log out in guided buying, it is redirecting to guided buying home page instead of logging out.
- When users are Log in guided buying through single sign-on (SSO) they are not being redirected to guided buying instead they are redirecting to SAP Ariba Buying (B&I).
- When users are using Action Tiles to navigate to B&I, any action performed in B&I redirects the user back to guided buying.
- when user click internal links (like 'View in SAP Ariba Procurement') jump to B&I, the display is abnormal looks like text format.
Cause
Incorrect domain URL is being used to access Guided Buying through SSO or incorrect Ariba Buying or Sourcing URL configured in a Guided Buying Action Tile.
- Incorrect domain as s1.ariba.com instead of s3.ariba.com. Verify the SSO configuration and make sure to change the SSO redirect URL to s3.ariba.com instead of s1.ariba.com domain.
- Incorrect URL as the following format "https://[realm-name].procurement.ariba.com/..." instead of "https://[realm-name].procurement3.ariba.com/...". Or incorrect format as "https://s1.ariba.com/..." instead of "https://s3.ariba.com/..."
Resolution
To mitigate this issue verify the following:
- Verify the SSO configuration and make sure to change the SSO redirect URL to s3.ariba.com instead of s1.ariba.com domain.
- Verify that you are not using the wrong SSO URL as a bookmarked URL in your browser. If so, edit this URL and make sure to use the correct domain as s3.ariba.com.
- Verify the Guided Buying Action tile configuration to make sure you are not using an incorrect URL domain. Correct domain is s3.ariba.com. In case you are using the URL as the following format, "https://[realm-name].procurement.ariba.com/..." or "https://s1.ariba.com/...", make sure to change it to "https://[realm-name].procurement3.ariba.com/..." or "https://s3.ariba.com/..." instead.
- For forth symptom (abnormal text format display), enable the PARAM_ENABLE_TOKEN_FRONT_DOOR parameter in the customer's realm, under GB Admin -> Parameters.
When this parameter is on, the internal links in GB will point to URL to s3.ariba.com instead of s1.ariba.com domain.
If the parameter is not visible, Please contact support for help.
Important: After you've made changes to your configuration, have all affected users take the following steps to clear their cache and allow for them to access the application successfully:
- Open your web browser and clear the cache.
- Close the browser window.
- Reopen the browser window.
- Access guided buying through a URL that contains procurement3.ariba.com.
Applies To
Guided Buying