---
article_id: KB0584211
article_type: FAQ
component_ids:
  - BNS-FG-LOG-PSW
component_descriptions:
  - Fieldglass > Logon > Logon - Password Reset
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Supplier
  - Worker
language: en
created: 2025-07-15
updated: 2026-05-17
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0584211
connect_url: https://support.ariba.com/item/view/KB0584211?min=1
sap_for_me_url: https://me.sap.com/notes/KB0584211
---

# Password reset link takes me to the SAP Fieldglass sign in page due to cached data issue

## Symptom

I received a password reset link but the link is taking me to the page to sign in instead of the password reset page

## Resolution

1. Review the expiration time in the email you received
   - If the password reset time has not expired, click the hyperlink in the email
2. If the password reset email is expired, reset your password
3. If you click the link in the password reset email and are again redirected to the sign in page instead of the password reset page, [clear all browser cache and cookies](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0469925)
   - Stored browser data can sometimes prevent the password reset page from being displayed
4. You may also use a different browser to try the reset password hyperlink

## See Also

- [KB0469925 - How do I clear my browser cache and cookies?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0469925)

How to reset your password:

- [KB0052891 - How can I reset my password for my worker account?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0052891)
- [KB0052559 - I forgot my username or password for my supplier account](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0052559)
- [KB0070056 - I forgot my username or password for my buyer account](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0070056)

## Keywords

password reset not working, login page