You want to create a support case for an issue related to SAP Ariba Invoicing and you want to know what information to provide to SAP support for efficient handling of the case.

When creating a support case, be sure to provide the timestamp of when the issue occurred, including the time zone, relative to Coordinated Universal Time (UTC).

In addition, provide the following important details for your environment:

• Subdomain
• Subaccount ID
• Tenant ID
• Cloud Foundry Org Name
• Cloud Foundry Org ID

You can find this information on SAP BTP Cockpit, on the Overview page of your subaccount.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

As part of the case investigation, SAP support might request you to grant access to the SAP Ariba Invoicing subaccount in Business Technology Platform (BTP) Cockpit. The SAP support engineer will provide you with their email address so you can set up access. Add the email address to the default identity provider, and assign the appropriate role collections to the user.

See the following resources related to role collections:

• Assigning User Roles to Your Users in SAP BTP Cockpit
• Assigning Administrator Roles to Yourself or to the Administrator in SAP BTP Cockpit

Universal Time Standard(UTC).

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