What is the current process for customization requests?

How do I submit a request for customizations in my SAP Ariba solution?

As of November 14, 2022, creation of new customizations or custom fields, or the modification of existing customizations or custom fields, for SAP Ariba solutions are no longer handled by Product Support.

If new customizations or custom fields, or modification of existing customizations or custom fields, are needed then the Custom field package for SAP Ariba solutions must be purchased from the SAP Store. More instructions about purchasing the Custom field package can be found in the SAP Article Custom field package for SAP Ariba solutions via SAP Store.

A feasibility check, or customization inquiry, may be completed prior to purchasing the Custom field package for SAP Ariba solutions so that customers are sure their desired customizations or custom fields are possible. To understand the process to submit a request, please review the SAP Artice SAP Store - Customization Template for SAP Ariba solutions

Keep in mind the following:

• The SAP Store – Customization Template for SAP Ariba Solutions is a requirement for requesting a feasibility check/customization review.
• The SAP Store – Customization Template for SAP Ariba Solutions works for all SAP Ariba solutions (excluding SAP Business Network for Supply Chain Collaboration) and detailed instructions are embedded within the document which explain how to properly complete the document prior to submitting it for review.

If there are additional questions after reviewing the above information, customers should reach out to their Customer Success Partner (CSP) for further guidance.

If you as a customer do not know who your CSP is, please reach out to the Digital Engagement team in your region for assistance:

• SAP Digital Engagement North America Team – Digital.engage.na@sap.com
• SAP Digital Engagement Europe, Middle East, and Africa Team - Digital.engage.emea@sap.com
• SAP Digital Engagement Asia Pacific and Japan Team - Digital.engage.apj@sap.com
• SAP Digital Engagement Middle and Eastern Europe Team - digital.engage.mee@sap.com
• SAP Digital Engagement Latin America Team - Digital.engage.lac@sap.com

Please note that SAP Support cannot assist with customization requests. You must go through the appropriate channels as described above.

For more information and details on this process change, please refer to the article Customization Request Process Change.

Field Customization > Operational Procurement Field Customization
Field Customization > Sourcing/Contracts Field Customization