---
article_id: KB0469925
article_type: FAQ
component_ids:
  - BNS-FG-SBP-FYI
component_descriptions:
  - Fieldglass > Support Best Practices > Support Best Practices - Information
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2026-09-15
updated: 2026-09-15
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0469925
connect_url: https://support.ariba.com/item/view/KB0469925?min=1
sap_for_me_url: https://me.sap.com/notes/KB0469925
---

# How to clear browser cache and cookies to resolve access issues for SAP Fieldglass

## Symptom

- I am unable to access my account because even when I enter the correct sign in information I receive a Bug Report page
- The application does not complete any actions. Page goes blank after spinning

## Cause

- Browser displays outdated cached information instead of the latest site data
- Cookies and cached files may conflict with updated application settings

## Resolution

1. Always use a [certified version](https://help.sap.com/docs/SAP_Fieldglass/ffac68161fe34f6dbf8ede69f6148a3d?locale=en-US&state=PRODUCTION&version=Cloud) of your internet browser
2. Clear browsing data
3. After the browser finishes deleting your history, log out of your account and close your browser
4. Reopen the browser

Browser instructions to clear your cache and cookies:

- In Google Chrome:
  1. Click the **three dots** in the upper right of the browser to open settings
  2. Click **More tools** > **Clear browsing data**
  3. Click the **Basic** tab
  4. Set **Time range** to All time
  5. Tick the checkbox for both **Cookies and other site data** and **Cached images and files**
  6. Click **Clear Data**
- In Mozilla Firefox:
  1. Click the **tri-bar** or **menu** button
  2. Click **Options** > **Privacy & Security**
  3. Find the **Cookies and Site Data** section > click **Clear Data**
  4. From the popup, click **Clear**
- In Microsoft Edge:
  1. Click the Edge **Menu** (three dots) > **Settings**
  2. Click **Cookies and site permissions**
  3. Click **See all cookies and site data** under **Manage and delete cookies and site data**
  4. Click **Remove all** in the new dialogue box
- In Apple Safari:
  1. Click the **Safari** (next to apple button on top left) > **Privacy**
  2. Click **Manage Website Data**
  3. Click **Remove All**
  4. Click **Done**

Alternatively, to quickly access the browser settings menu

1. Open your browser
2. Press and hold the **Ctrl** + **Shift** + **Del** keys on your keyboard
3. Then, you can remove the files according to the steps for your browser

## Keywords

BUG Report when sign in, BUG Report, unable to access my account, cannot sign in, cache, cookies, browser, delete, clear, history, chrome, edge, firefox, mozilla, something went wrong, SAP Fieldglass