---
article_id: KB0456840
article_type: Support Note
component_ids:
  - SBN-AN-SE
  - SBN-AN-TX-ADM
  - SBN-AN-TX-POA
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Supplier Enablement
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction Document Administration
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-04-20
updated: 2026-04-20
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0456840
connect_url: https://support.ariba.com/item/view/KB0456840?min=1
sap_for_me_url: https://me.sap.com/notes/KB0456840
---

# Error: "Failed to consolidate the account."

## Symptom

When I attempt to merge a purchase order or invitation into my existing SAP Business Network account, I receive the error below:

Error: Failed to consolidate the account. Please make sure that the entitlement Allow Multiple Private IDs per Supplier is enabled for your buying organization

## Cause

The customer you are transacting with sent this purchase order to a temporary account and has the **Allow Multiple Private ID's per Supplier** entitlement disabled. This means that only one temporary account created by the customer can be merged into the existing account you are using.

## Resolution

There are several options to resolve this error:

1. You can create a new account through the invitation you received to access the purchase orders.
2. You can merge the temporary account into another existing account that has not previously had a relationship with this customer.
3. You can [contact your customer](https://support.ariba.com/item/view/KB0392552) to request the enablement of the **Allow Multiple Private ID's per Supplier** entitlement.
4. You can [contact your customer](https://support.ariba.com/item/view/KB0392552) to request that they send a trading relationship request and the purchase orders directly to your existing account instead of a temporary account.

## Keywords

Invitation, order, PO, connect, account merge