---
article_id: KB0447854
article_type: FAQ
component_ids:
  - BNS-FG-LOG-ADS
  - BNS-FG-LOG-PSW
component_descriptions:
  - Fieldglass > Logon > Logon - Account Disabled
  - Fieldglass > Logon > Logon - Password Reset
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
language: en
created: 2026-10-12
updated: 2026-10-12
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0447854
connect_url: https://support.ariba.com/item/view/KB0447854?min=1
sap_for_me_url: https://me.sap.com/notes/KB0447854
---

# User account for buyer or supplier of SAP Fieldglass is disabled

## Symptom

The sign in page for SAP Fieldglass states that my account is locked or disabled

## Cause

- You attempted to sign in with incorrect credentials too many times
- Each company configures their security policy for the number of incorrect sign in attempts before account is locked

## Resolution

For immediate assistance, contact an administrator user in your company or the Program Management Office (PMO)

- They can help you to access your account by sending you a link to reset your password
- They can also confirm your username

If you are unable to reach an administrator user at your company, please [create a case with Fieldglass Technical Support](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0361975)

## See Also

- [KB0361975 - How to Contact SAP Fieldglass Technical Support](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0361975)
- [Contact SAP Fieldglass Technical Support for Buyer Users](https://support.ariba.com/item/view/205634)
- [Contact SAP Fieldglass Technical Support for PMO Users](https://support.ariba.com/item/view/207487)

## Keywords

supplier account disabled, user account disabled, supplier locked out, locked out, account locked, sign-in help, login disabled