FAQ KB0407420
Email
How to approve or deny a request via email?
Question

How to approve or deny a request via email?

Answer

You can approve or deny a request via email or from the To Do content item on your dashboard:

Procedure

  1. Open the approval notification.
  2. Depending on the format of the notification, perform one of the following actions:
    ○ If the notification includes action buttons, click the button for the action you wish to take. A reply email opens, the subject indicates the action you are taking, and the ID of the approvable (for example, Approve ER1165). To include a comment, enter the comment in the comment section (between the Begin Comments and End Comments lines).
    ○ If the notification includes square brackets, place an X inside them for the action you wish to take. Enter any comments in the comment section (between the Begin Comments and End Comments lines).
    ○ If the notification does not include buttons or square brackets, reply to the notification by typing a keyword on the first line of your reply. In the default configuration, the keywords are: Approve, Deny (not available for invoice reconciliation documents), Reject (for invoice reconciliation documents), and Approve Rejection (for invoice reconciliation documents). Enter any comments on the second line of the reply.
  3. Send the reply.
Additional Information

How to approve or deny requests

1) If you're the active approver you can approve or deny single or multiple requests for approvables.
2) Context Approval requests are displayed in your To Do content item on the dashboard.
3) When you act on a request, the approval flow updates, indicating the action you took (for example, your approval or denial) and the request is removed from your To Do content item.

Helpful hints for approving and denying requests

● If you prefer to sort items in your To Do content item, do not use the To Do content item to reconcile invoices. Any document sorting you do is lost when you return to the dashboard.
● If you need to review your previously approved or denied requests, or if you want to change the approval of a request, you can search for the requests using the dashboard search bar.
● You can approve or deny a single request, or you can approve or deny multiple requests.

N.B.
Certain types of approvables, such as invoice reconciliations, purchasing card reconciliations, and receipts, can't be mass approved.


Applies To

Core Procurement > Core Administration > Approval Email Notifications
Purchasing

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