Why is supplier registration questionnaire not visible for supplier users?

Why does a supplier contact not see the registration questionnaire on their dashboard/profile?

Check the approval status of supplier organization and supplier user. They should be in Approved status. If not, follow the below steps:

1]. Approval Status of the supplier organization needs to be updated via import.

To check the Approval Status:

1. Go to Manage > Administration > Supplier and Customer Manager
2. Click Organizations > Search > Supplier and Customers
3. Search for the supplier and check their Approval Status
   
   • Or you can filter by Approval Status to see which suppliers need their status updated

To update the Approval Status:

1. Go to Manage > Administration > Site Manager > Data Import/Export
2. Click Export tab > Search Export Supplier Organizations (CSV) > Click Export
   • A zip file with 2 files will be downloaded.
3. Open SupplierOrganization_Export.csv file
4. Change the value IsOrgApproved column to 2 for suppliers you need to approve
   • Only keep the records for the specific suppliers you want to edit.
   • Remove suppliers that do not need to be updated.
   • Do not upload any supplier you do not wish to change values.
5. Go to Manage > Administration > Site Manager > Data Import/Export
6. Click Import tab > Search Import Supplier Organizations (CSV) > Click Import
7. Select Update Only > Choose files you need to import > Run

2]. Approval Status of supplier needs to be changed in UI.

To check the Approval Status of supplier user:

1. Go to Manage > Administration > Supplier and Customer Manager
2. Click Users > Search with supplier organization name
3. Check the Approval Status of the user

To update Approval Status of supplier user:

Once you find the user in Rejected status, select the user > Click Approve button

The supplier will see this message when they log in to their account :

Your requested profile information has been submitted to [Buyer] and is pending approval. Contact [Buyer] if you are unsure of their registration policies and procedures. If you want to increase your chance at new business opportunities with other companies, click the Public Profile Completeness link and complete your public profile.

Or

[Buyer] requests that you complete additional profile information as part of their Supplier Profile Questionnaire. You must complete and submit the additional profile information before you can access and participate in [Buyer] events.

Supplier Lifecycle & Performance > SIPM/SM Migration