Order confirmation failed with the error "At least one of the order confirmation statuses is set to Unknown"

	English	
Deutsch - Machine Translation Español - Machine Translation Français (France) - Machine Translation Italiano - Machine Translation 日本語 - Machine Translation 한국어 - Machine Translation Português (Brasil) - Machine Translation Русский - Machine Translation 简体中文 - Machine Translation

Support Note KB0405187

Issue

My order confirmation failed with the following error:

Error:At least one of the order confirmation statuses is set to Unknown. The system will not allow an order confirmation status of Unknown unless the order confirmation header has a status of Detail or Except.

Resolution

You must send a new order confirmation with the ACK segment included on all line items.

Cause

At least one line item on the EDI invoice was sent without the ACK segment.

Applies To

Purchasing > Purchase Orders > Order Confirmation