---
article_id: KB0404726
article_type: FAQ
component_ids:
  - SBN-AN-FEE
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Subscription fees
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2025-06-18
updated: 2025-10-20
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0404726
connect_url: https://support.ariba.com/item/view/KB0404726?min=1
sap_for_me_url: https://me.sap.com/notes/KB0404726
---

# Who should I contact for my SAP Business Network billing issue?

## Symptom

Who can help me with my SAP Business Network bill?

## Environment

SAP Business Network

## Resolution

For billing-related topics, you can use the dispute tool, check the Knowledge Portal, or contact the collections team, depending on what your issue is.

1. **Dispute tool**

If you believe your bill is incorrect, you can [create a dispute.](https://support.ariba.com/item/view/KB0399148)

When filing a dispute, verify the valid reasons for billing dispute. Note that if you do not have a valid reason, your dispute will be rejected.

Once a dispute is created, it is sent to the billing team and you will be contacted by a representative.

2. **Access the** [**SAP Business Network Portal for Suppliers**](https://support.ariba.com/item/view/181629)**for support content related to billing**

3. **Contact the collections team**

You can contact the collections team via the following email addresses:

North America customers: ariba-na@sap.com

Latin America: ariba-latam@sap.com

Europe, Middle East, and Africa: Ariba-emea\_mh@sap.com

Asia Pacific and Japan: Ariba-apj\_mh@sap.com

Please make sure to include your ANID or customer number in the email’s subject line.

## See Also

For technical or functional issues with the portal, [contact customer support](https://support.ariba.com/item/view/174605).

## Keywords

BN, invoice, account