Cloud connector subaccounts throws Error: Invalid status of handshake response: 401 unauthorized
When I disconnect and connect the existing Subaccount in Cloud Connector it throws below error:
Error: Invalid status of handshake response: 401 unauthorized.
This could be either a Cloud Connector validity issue or the Subaccount client certificate might have expired.
- Delete the existing Subaccount throwing the 401 error.
- Click Add Subaccount button to create a new Subaccount with same information from old Subaccount.
- Ensure to use the correct P-User Password (these are the values you obtained when you enabled SAP Integration Suite, managed gateway for spend management and SAP Business Network).
- Click Cloud To On-Premise link to provide the virtual mapping to the internal system to new Subaccount created same as the old Subaccount.
- Maintain URL and Access policy same as old Subaccount.
- Click Connect button to connect the newly created Subaccount.
- You will notice the Subaccount is now connected without any 401 errors.
- Please check if your Subaccount client certificate is expired and update the certificate. For more information refer to SAP Knowledge Base Article: Cloud connector suddenly stops working and the error "Invalid of status of handshake response: 401 Unauthroized" is thrown.
- 3. If issue persists even after above steps, please raise an SAP OSS incident under component BC-MID-SCC via SAP Support portal. Steps on how to create an SAP OSS incident are detailed in FAQ How do I create an SAP OSS incident?
SAP Integration Suite Managed Gateway > Managed Gateway for Business Network
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