---
article_id: KB0402809
article_type: FAQ
component_ids:
  - BNS-ARI-CM
  - BNS-ARI-INV
  - BNS-ARI-PUR
  - BNS-ARI-PUR-SRV
  - BNS-ARI-SB
  - BNS-ARI-SC
  - BNS-ARI-SIPM
  - BNS-ARI-SLP
  - BNS-ARI-SS
  - BNS-ARI-SV
  - S2P-SM-RSK
  - SBN-AN
  - SBN-AN-SCC
component_descriptions:
  - Catalog Management
  - Invoicing
  - Purchasing
  - Purchasing > Services Procurement
  - SAP Business Network for Procurement & Supply Chain
  - SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
  - Spend Visibility
  - Spot Buy
  - Strategic Contracts
  - Strategic Sourcing
  - Supplier Information & Performance Management
  - Supplier Lifecycle & Performance
products:
  - SAP Ariba Procurement, cloud edition
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Buyer
language: en
created: 2025-07-24
updated: 2025-07-28
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0402809
connect_url: https://support.ariba.com/item/view/KB0402809?min=1
sap_for_me_url: https://me.sap.com/notes/KB0402809
---

# Why are my suppliers contacting me instead of SAP Ariba Customer Support?

## Symptom

Why are my suppliers contacting me instead of SAP Ariba Customer Support?

## Cause

SAP Ariba Customer Support can help your suppliers navigate their account, but can't always answer questions specific to your business needs/processes.

## Resolution

Your suppliers will need to contact you directly with questions about:

- Invoice rejections
- Invoice payments
- Missing purchase orders or PO details
- Sourcing event content
- Supplier Profile Questionnaire content

## See Also

For suppliers transacting purchase orders & invoices with you, they use the **Companywide Contact Information** listed under **Supplier Enablement** > **Contacts** within your [buyer](https://buyer.ariba.com) account.

Suppliers who are participating in an event (auction, bid, RFP, ect) will reach out to event owners via event messages.

## Keywords

Invoice Rejected, Order Details, Questionnaire