---
article_id: KB0402788
article_type: FAQ
component_ids:
- BNS-ARI-CM
- BNS-ARI-CON
- BNS-ARI-INV
- BNS-ARI-PUR
- BNS-ARI-PUR-SRV
- BNS-ARI-SB
- BNS-ARI-SC
- BNS-ARI-SIPM
- BNS-ARI-SLP
- BNS-ARI-SS
- BNS-ARI-SV
- S2P-SM-RSK
- SBN-AN
- SBN-AN-DISC
- SBN-AN-SCC
component_descriptions:
- Ariba Connect
- Catalog Management
- Invoicing
- Purchasing
- Purchasing > Services Procurement
- SAP Business Network for Procurement & Supply Chain
- SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
- SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
- Spend Visibility
- Spot Buy
- Strategic Contracts
- Strategic Sourcing
- Supplier Information & Performance Management
- Supplier Lifecycle & Performance
products:
- SAP Ariba Procurement, cloud edition
- SAP Ariba Sourcing, cloud edition
- SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
- Buyer
language: en
created: 2026-04-07
updated: 2026-04-07
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0402788
connect_url: https://support.ariba.com/item/view/KB0402788?min=1
sap_for_me_url: https://me.sap.com/notes/KB0402788
---
# How do my suppliers get help?
## Symptom
Where do my suppliers go for Support?
## Resolution
At SAP, our goal is to empower users with the information and tools needed to seamlessly navigate through SAP Ariba solutions.
| **Help Center
**
The **Help Center** is a supplier's hub for FAQs, tutorials, official product documentation, and more. Suppliers can open the Help Center by clicking the  icon in the upper-right corner of their SAP Business Network account. Here, they can browse, search, see recommended topics, view your Supplier Information Portal, and get support.
Within the Help Center, suppliers have access to over 40 **Guided Assistance** flows with solutions to common issues and how-to questions. Based on search words, a series of questions are presented to guide a supplier to their answer or connect them with SAP Support.
**Features in Focus webinars** are another great tool for both you and your suppliers to learn more about SAP Ariba products. [Click here](https://support.ariba.com/item/view/205022) to access our webinar hub, view on-demand tutorials, and register for live webinars.
End User support is available in 24 [languages](https://support.ariba.com/item/view/128381). English is available 24 hours a day and all other 23 languages during local business hours. Based on issue and account type, suppliers can access our support specialists via our available channels which include phone, chat and email. For phone support, enterprise account users can submit a call request to receive a call back from the next available specialist. This allows suppliers to provide SAP Support with details prior to the call for expedited help with no wait times. | | [](https://support.ariba.com/item/view/188654)
[Who should my suppliers contact?](https://support.ariba.com/item/view/188654) | [](https://support.ariba.com/item/view/174605)
[How suppliers get support from SAP Ariba](https://support.ariba.com/item/view/174605) |
| --- | --- | --- | --- |
| | Click the icons below to learn more about how your suppliers can get help based on their account type and how you can provide a reference library to suppliers about your business processes. | | |
| | [](https://support.ariba.com/Item/view/188648)
[Enterprise vs Standard accounts](https://support.ariba.com/Item/view/188648) | 
[Supplier Information Portal](https://support.ariba.com/Item/view/188649) | |
| | | | |