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When sending a transaction from Ariba to ERP or S/4 HANA via SAP Integration Suite, Managed Gateway for Spend Management and SAP Business Network, the following error is triggered in Transaction Tracker:
Fault response received from: ANXXXXXXXXXXX-T for:ANXXXXXXXXXXX-T with Status: FAILED and ErrorResponse:XXXX Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.
The cause and resolution depend on the actual error response you see next to ErrorResponse: message. Follow resolutions below according to your ErrorResponse details.
Error 1: Fault response received from: ANXXXXXXXXXXX for:XXXXX with Status:FAILED and ErrorResponse:Service Unavailable. There is no SAP Cloud Connector (SCC) connected to your subaccount matching the requested tunnel for subaccount "a8f3ed22c" and SCC location ID "XXXXX". Check the configuration on SCC and cloud side... Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.
Error 2: Fault response received from: ANXXXXXXXXXXX for:XXXXX with Status:FAILED and ErrorResponse:Bad Gateway. Invalid server certificate.. Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.
Error 3: Fault response received from: ANXXXXXXXXXXX for:XXXXX with Status:FAILED and ErrorResponse:Bad Gateway. Unable to open connection to backend system.. Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.
Error 4: Fault response received from: ANXXXXXXXXXXX for:XXXXX with Status:FAILED and ErrorResponse:Error reading XMLStreamReader: Unexpected character 'j' (code 106) in prolog; expected '<' at [row,col {unknown-source}]: [1,1].. Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.
Error 5: Fault response received from: ANXXXXXXXXXXX for:XXXXX with Status:FAILED and ErrorResponse: .. Suggested Action : Please contact support with ErrorCode:CIG-PLT-00676.
SAP Integration Suite Managed Gateway > Managed Gateway - Platform > Managed Gateway - Buy side Connectivity
SAP Integration Suite Managed Gateway > Managed Gateway - Portal