---
article_id: KB0402259
article_type: FAQ
component_ids:
  - BNS-ARI-CM
  - BNS-ARI-CON
  - BNS-ARI-INV
  - BNS-ARI-PUR
  - BNS-ARI-PUR-SRV
  - BNS-ARI-SB
  - BNS-ARI-SC
  - BNS-ARI-SIPM
  - BNS-ARI-SLP
  - BNS-ARI-SS
  - BNS-ARI-SV
  - S2P-SM-RSK
  - SBN-AN
  - SBN-AN-DISC
  - SBN-AN-SCC
component_descriptions:
  - Ariba Connect
  - Catalog Management
  - Invoicing
  - Purchasing
  - Purchasing > Services Procurement
  - SAP Business Network for Procurement & Supply Chain
  - SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
  - SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
  - Spend Visibility
  - Spot Buy
  - Strategic Contracts
  - Strategic Sourcing
  - Supplier Information & Performance Management
  - Supplier Lifecycle & Performance
products:
  - SAP Ariba Procurement, cloud edition
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2025-02-10
updated: 2025-02-10
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0402259
connect_url: https://support.ariba.com/item/view/KB0402259?min=1
sap_for_me_url: https://me.sap.com/notes/KB0402259
---

# How do I use the Help Center and other support options?

## Symptom

How do I use the Help Center and other support options? What is the Help Center? How do I get help?

## Resolution

At SAP, we aim to empower you with the information and tools you need to navigate our product solutions seamlessly.

| #### **Help Center**<br>The **Help Center** is your hub for FAQs, tutorials, official product documentation, and more! [Sign in](https://supplier.ariba.com/)to your Supplier account, click the Help icon ![](https://support.ariba.com/images_RTE/MnHmFe3N3hnSDgHhxhA5e8e136e796fdimage_20862336531586369385236.png) in the upper-right corner, then click **Support** to search, browse, see recommended topics, and get assistance.<br>Within the Help Center, you can find dozens of **Guided Assistance** flows with solutions to common issues and how-to questions.<br>- Get immediate responses to your questions.<br>- If the content doesn't resolve your issue, get direct support options.<br>- If Support must be engaged, the initial troubleshooting steps result in a faster resolution time.<br>- Intuitive step-by-step solutions created by experts.<br>- Available in all languages supported by SAP.<br>Your customer's **Supplier Information Portal** appears on the Home page within the Help Center. This reference library is created by each buyer you are connected with on the SAP Business Network, and available 24/7. Buyer-specific information can include:<br>- Guides on how to create invoices, confirm orders, and create ship notices.<br>- Transaction rules set by your customer.<br>- Common invoice rejection reasons.<br>- Contact information.<br>- Important information your customer wants to share with suppliers. |  | [![](https://support.ariba.com/item/image?sys_id=25a0a987976bde10173a30200153afe5)](https://support.ariba.com/item/view/164016) | [Not sure who to contact for help?](https://support.ariba.com/item/view/164016)  <br>[How to get live Support](https://support.ariba.com/item/view/174605) |
| --- | --- | --- | --- |
|  | Click the links below for help with some of the most common questions Suppliers have: |  |  |
|  | [![](https://support.ariba.com/item/image?sys_id=96e0ed8b976bde10173a30200153afdc)](https://support.ariba.com/item/view/177172) | [Help with Purchase Orders](https://support.ariba.com/item/view/177172)  <br>[Help with Invoicing](https://support.ariba.com/item/view/177171)<br>[Help connecting to a customer](https://support.ariba.com/item/view/177173) |  |
|  | [![](https://support.ariba.com/item/image?sys_id=6061694397abde10173a30200153af5c)](https://support.ariba.com/item/view/177172) | [Help accessing an event](https://support.ariba.com/item/view/177174) |  |

## Keywords

phone number, call, customer service, ticket