---
article_id: KB0401963
article_type: FAQ
component_ids:
  - BNS-ARI-PUR
  - BNS-ARI-SCA
  - BNS-ARI-SS
  - SBN-AN
  - SBN-AN-ADM
  - SBN-AN-DISC
  - SBN-AN-SCC
component_descriptions:
  - Purchasing
  - S2C Administration
  - SAP Business Network for Procurement & Supply Chain
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
  - SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
  - SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
  - Strategic Sourcing
products:
  - SAP Ariba Procurement, cloud edition
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Buyer
  - Supplier
language: en
created: 2026-02-18
updated: 2026-07-09
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0401963
connect_url: https://support.ariba.com/item/view/KB0401963?min=1
sap_for_me_url: https://me.sap.com/notes/KB0401963
---

# How do I troubleshoot web browser issues?

## Symptom

I am having Web/Internet Browser concerns, and I am unsure how to troubleshoot them.

## Resolution

To clear your browser's temporary internet files and cookies/cache, please complete the following instructions:

1. Open your internet browser (see list of compatible browsers below).
2. Press **Ctrl+Shift+Del**.
3. Remove the temporary files by selecting the following:
   - Microsoft Edge: **Time range: All Time** > Check **Cookies and other site data** and **Cached images and files** > click **Clear now**.
   - Google Chrome: **Time range: All Time** > Check **Cookies and other site data** and **Cached Images and Files** > click **Clear data**.
   - Mozilla Firefox: **Time range to clear: Everything** > Check **Cookies** and **Cache** > click **Clear Now**.
4. Close your browser completely after clearing the data.
5. Sign in to your SAP Business Network/SAP ariba bying /SAP ariba sourcing account.

## See Also

You can also enter Private Browsing, which make sure that cookies are not saved while browsing by right click on your Browser's logo in the Task Bar and Selecting one of the below options:

- Microsoft Edge: **New InPrivate window** or press **Ctrl+Shift+N**
- Google Chrome: **New Incognito window** or press **Ctrl+Shift+N**
- Mozilla Firefox: **New private window** or press **Ctrl+Shift+P**

For more information about common browser issues: [Common browser issues](https://support.ariba.com/item/view/KB0394428)

Compatible browsers: [What browser versions are certified for SAP Ariba cloud solutions?](https://support.ariba.com/item/view/KB0393050)

## Keywords

troubleshooting,clear,cache,web,chrome,firefox,edge,cookies