Support Note KB0401498
Email
Why am I receiving a currency error when trying to publish a template?
Issue

Why am I receiving the following error when attempting to publish at template?


This template cannot be published for use until the following errors are resolved: The event currency: [event currency], does not have a conversion rate to the reporting currency: [site default currency]. For multiple currency events, one or more currency rate entries must exist for your event currency in the exchange rate set you choose to set up the event. The exchange rate set: you selected does not contain an entry for your event currency. Choose another currency exchange rate set, or contact your administrator to add exchange rates for your event currency.

Resolution

In order to resolve the issue, you will need to maintain a currency exchange rate from your site's default currency to the currency used in the event/survey.

Please find more instructions for importing currency conversion rates here: How do I update the currency conversion rates?

Cause

There is no currency exchange rate maintained in the site for the [site default currency] to the [event currency]


Applies To

Strategic Sourcing
Supplier Lifecycle & Performance

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