---
article_id: KB0400166
article_type: FAQ
component_ids:
  - SBN-AN
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2025-11-05
updated: 2025-12-19
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0400166
connect_url: https://support.ariba.com/item/view/KB0400166?min=1
sap_for_me_url: https://me.sap.com/notes/KB0400166
---

# How do I contact support as a Standard account user?

## Symptom

How do I contact support as a Standard account user?

## Resolution

Standard account users are not entitled to end-user support. To receive additional support, [upgrade](https://support.ariba.com/item/view/169827) to an Enterprise account.

To report technical issues such as system errors and outages, see [How do I contact SAP Business Network Customer Support as a supplier?](https://support.ariba.com/item/view/KB0397352)