---
article_id: KB0399776
article_type: FAQ
component_ids:
  - SBN-AN-LOG
  - SBN-AN-SE
  - SBN-AN-TX-POA
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - SAP Business Network for Procurement & Supply Chain > Supplier Enablement
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-08-26
updated: 2026-08-26
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0399776
connect_url: https://support.ariba.com/item/view/KB0399776?min=1
sap_for_me_url: https://me.sap.com/notes/KB0399776
---

# How do I process a purchase order sent to a private account?

## Symptom

I received a purchase order (PO) sent through a private/temporary account and I need to know the steps to handle it properly.

## Environment

SAP Business Network

## Resolution

When a PO is sent to a private/temporary account, you will receive an email containing the information required to convert this account into a public account, allowing you to process the PO.

Follow these steps to convert the private account into a public:

1. Open the **[New Account Registration](https://service-2.ariba.com/register)** page from the email you received.
2. Enter the SAP Business Network ID (ANID) in the **Temporary ID** field.
3. Enter the Secure Code in the **Secure Code** field.
4. Choose one of the following options:
   - **Use Existing Account:** if you already have an account and are either the administrator or a sub-user with the **Trading Invitation Account Merge** permission.
   - **Create New Account:** if you do not have an existing account, complete the requested information to register.
5. Click **Save**.

If your email contains a **Process Order** button instead of the **Temporary ID** and **Secure Code**, simply click the **Process Order** button and follow the instructions in Step 4 to accept the PO.

The email with this information is sent to the address chosen by the buyer. If you did not receive it, please confirm with your buyer which email was used.

## See Also

For guidance on updating the email of a private account, please see [KB0399027 - How do I change the email address on a private account?](https://support.ariba.com/Item/view/KB0399027)

If an error occurs while consolidating the account, please see [KB0456840 - Error: Failed to consolidate the account. Please make sure that the entitlement Allow Multiple Private IDs per Supplier is enabled for your buying organization.](https://support.ariba.com/item/view/KB0456840)

If, while processing the private/temporary account, a warning appears stating that you already have an existing account, please refer to [KB0400968 - Warning: "We have noticed that there may already be an SAP Business Network account registered by your company. Please review before you create a new account."](https://support.ariba.com/item/view/185235)

## Keywords

SBN, BN, AN, Consolidated, letter