---
article_id: KB0399148
article_type: FAQ
component_ids:
  - SBN-AN-FEE
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Subscription fees
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2026-03-13
updated: 2026-03-13
boost: 5
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0399148
connect_url: https://support.ariba.com/item/view/KB0399148?min=1
sap_for_me_url: https://me.sap.com/notes/KB0399148
---

# How do I dispute my SAP Business Network bill?

## Symptom

How do I dispute my SAP Business Network bill?

## Resolution

If you believe your SAP Business Network bill has been incorrectly calculated, you can create a dispute case by doing the following:

1. Sign into your [SAP Business Network](https://service.ariba.com/Supplier.aw/109534053/aw?awh=r&awssk=tpOqz6Jd&dard=1) Account.
2. In the upper-right corner of the application, click **\[user initials\]** > **Service Subscriptions**.
3. Click the **Invoices** tab and locate the bill.
4. Click the \[**...**\] to the far right of the invoice row. > **Create dispute case**.
5. Select a cause from the drop-down menu and enter a reason for your dispute in the **Comment** section with as much detail as possible.
6. Click **Create**.

Your request will be sent to the billing team and you will be contacted by a representative.

## See Also

Prior to creating a dispute case, we advise that you check your transaction activity report, which lists all the documents used to [calculate your SAP Business Network fees](https://support.ariba.com/item/view/179877).

You can [view the transaction activity report](https://support.ariba.com/item/view/182474) by clicking the **Display Transaction Activity Report** icon to the right of your bill under the **Action** column on the **Open Bills** tab.

You can also upload and attach any supporting documentation to your dispute case.

## Keywords

contact billing, billing team