Support Note KB0399135
Email
My company's name is incorrect
Symptom

I was invited to a sourcing event, but the name of my company is not correct.


Cause

Resolution

If the organization profile is connected to an ANID, additional steps will need to be taken to ensure you do not have a username associated with the wrong company account.

  1. Contact the buyer to inform them of this issue.
  2. Request the buyer to deactivate your user in the wrong profile and either create a new profile for your company or, if your company is already registered on their site, set up a new user for you on the correct profile.

You may need to register a new ANID once you receive an invitation from the buyer. If you submitted responses in events using the incorrect account, you can download your response history for previous events. However, to register your participation appropriately, you will need to submit your responses again using the correct account.

If the organization profile is not connected to an ANID:

  1. Ask the buyer to update your company information in the profile on their site.
  2. Ask them to send the new invitation link through the updated profile.
  3. Establish a connection to them by clicking the invitation link and registering a new account or signing into an existing one.
  4. Ask the buyer to deactivate the user incorrectly created.

If you already created an account with the incorrect data (ANID and/or company), please contact the administrator from that other company.


See Also

How do I search for other existing accounts and administrators my company has?

How can I get a list of all accounts for my company on SAP Ariba?

How do I add a new user to my company's SAP Business Network supplier account?

How do I contact the account administrator for my company?

How do I change the company name and/or address on my account?



Applies To

Catalog Management > Catalog Administration
Strategic Contracts > Strategic Contracts User Management
Strategic Sourcing
Strategic Sourcing > Sourcing Events
Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
Strategic Sourcing > User Administration
Supplier Information & Performance Management > SIPM Registration/Login
Supplier Lifecycle & Performance > Supplier Lifecycle & Performance Registration

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