---
article_id: KB0398800
article_type: FAQ
component_ids:
  - BNS-ARI-SIPM
  - BNS-ARI-SS
component_descriptions:
  - Strategic Sourcing
  - Supplier Information & Performance Management
products:
  - SAP Ariba Sourcing, cloud edition
personas:
  - Supplier
language: en
created: 2024-11-19
updated: 2025-04-07
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0398800
connect_url: https://support.ariba.com/item/view/KB0398800?min=1
sap_for_me_url: https://me.sap.com/notes/KB0398800
---

# What does "Your requested profile information has been submitted to [Customer Name] and is pending approval" mean?

## Symptom

When accessing the buyer's dashboard in **Ariba Proposals and Questionnaires**, the following message is displayed:

Your requested profile information has been submitted to **\[Customer Name\]** and is pending approval.

## Cause

You will see this message if:

- You recently submitted the response for your **Required Profile Fields** and your customer did not approve it.
- Your customer invited a different user from your company.
- You are connected to your customer but your customer did not approve your user connection yet.

## Resolution

You must contact the buyer to request approval of your organization/user profile and/or an invitation to your specific email.

## Keywords

unapproved user , pending approval