---
article_id: KB0398384
article_type: FAQ
component_ids:
  - SBN-AN-TX
  - SBN-AN-TX-INV
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2025-08-08
updated: 2025-08-19
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0398384
connect_url: https://support.ariba.com/item/view/KB0398384?min=1
sap_for_me_url: https://me.sap.com/notes/KB0398384
---

# Why can't my customer see my invoice?

## Symptom

Why can't my customer see my invoice?

## Resolution

To verify your invoice was submitted:

1. Click **Workbench** > **Invoices**.
2. Click **Edit filter** to expand the filter options.
3. Enter the invoice number in the **Invoice number** field.
4. Check the **Exact match** radio button below the invoice number.
5. Click **Apply**.

If your invoice is displayed in the search results, check the **R****outing Status** and **I****nvoice Status**. If both statuses show as **S****ent**, then your invoice was successfully submitted to your customer's SAP Business Network Account. However, it may not have been sent to the customer's internal procurement system. If this is the case, please [contact your customer](https://support.ariba.com/item/view/106682) to have them re-queue the invoice from their SAP Business Network Account.

## See Also

For information on other statuses that might show for your invoice refer to [What does each routing status and invoice status mean?](https://support.ariba.com/item/view/84157)

## Keywords

invoice, not visible, routing status, invoice status