---
article_id: KB0397352
article_type: FAQ
component_ids:
  - BNS-ARI-SS-EVT
  - SBN-AN-ADM
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
  - Strategic Sourcing > Sourcing Events
products:
  - SAP Ariba Procurement, cloud edition
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2026-07-29
updated: 2026-08-14
boost: 2
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0397352
connect_url: https://support.ariba.com/item/view/KB0397352?min=1
sap_for_me_url: https://me.sap.com/notes/KB0397352
---

# How do I contact SAP Business Network Customer Support as a supplier?

## Symptom

How do I contact SAP Business Network Customer Support as a supplier?

## Environment

SAP Business Network

## Resolution

**Before Logging In**

- If you're unable to log in, visit the *[SAP Help Portal](https://help.sap.com)* for login or general support
- You can also [Chat with a live agent](https://support.ariba.com/item/view/KB1250303)

**Post-login Support**

1. In the upper-right corner of your account, click the **Question Mark** icon > **Support.**

Browse help topics in the Help Center from the **Home** page or **Search**. When searching, enter keywords or phrases such as **add user**, **create invoice,** **connect with customer,** etc. The recommended topics will be based on your account type and common questions. You'll also see customer-specific information in the **Find information from your Buyers** tile on **Home**.

If you need more than self-service assistance:

1. On the left side menu, click **Contact Support**.
2. Enter a brief description of your issue, then > **Next**.  
   In some cases, you might see a Guided Assistance flow that walks you through the most common questions and issues. If the steps in the flow do not resolve your issue, click **Something else** > **Next**.
3. The next step shows more resources gathered by an AI-powered engine. Click **Next** if these still do not resolve your case.
4. In **Step 3**, fill in details (error messages, users affected, steps to reproduce, and other details help you get Support faster) and help categorize your case with the drop-down menus. Click **Next**.
5. Select from the available contact methods. Note: Channel options will depend on your account level, issue type, login status, and Support Engineer availability. You must be logged in to an account in order to be contacted via Phone.
6. Confirm contact details, then click the **blue button** at the bottom of the page to submit your case. Note: the button text will reflect the Support channel chosen.

## See Also

To see cases submitted previously, check the status, or provide an update (only after you've logged in), click **Case Management** in the Help Center.

For questions regarding when you should contact your customer, see [KB0395189 - Who do I contact when I have a question or issue? Ariba or Customer?](https://support.ariba.com/item/view/164016)

## Keywords

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