---
article_id: KB0397298
article_type: FAQ
component_ids:
  - SBN-AN-TX-INV
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2025-06-04
updated: 2025-06-06
boost: 4
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0397298
connect_url: https://support.ariba.com/item/view/KB0397298?min=1
sap_for_me_url: https://me.sap.com/notes/KB0397298
---

# How do I create a credit memo?

## Symptom

How do I create a credit memo?

## Resolution

To create PO-based or service header level credit memo:

1. Click **Workbench** > **Orders**.
2. Click the PO number hyperlink to open the order.
3. Click **Create Invoice** > **Credit Memo** for a header level credit memo.
4. Click **Create Invoice** > **Line Item Credit Memo** for a line item credit memo.
5. Enter the invoice number and adjustment amounts (in negative numbers) in the fields provided.
6. Click **Next** to review then click **Submit**.

Non-PO credit memo:

1. Click **Create** > **Non-PO Invoice** from the upper-right of the home page.
2. Select a customer name from the pull-down menu.
3. Select **Credit Memo** and click **Next**.
4. Enter the required information and credit amounts.
5. Click **Next** to review then click **Submit**.

## See Also

If your customer's invoice rules allow, you can add a discount to the credit memo by selecting **Add to Header** > **Discount**. This will allow you to add a discount percentage or amount.

## Keywords

overpayment, credit note