Why aren't scheduled payments or remittances showing in my account?

Click the Payments tab at the top and select either Scheduled Payments or Remittances.

The information in these sections may be blank if your customer chooses to not to send this information to your account. If you have questions regarding a scheduled payment or remittance advice that is not displaying, it will be best to contact your customer for clarification.

Although this is not as common, your customer may include scheduled payment or remittance information as a comment in the History tab of an invoice. To check the invoice: How do I find my submitted invoice? After accessing the invoice you can click History.

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