---
article_id: KB0395501
article_type: Support Note
component_ids:
  - SBN-AN-TX
  - SBN-AN-TX-POA
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Buyer
language: en
created: 2025-08-26
updated: 2026-03-06
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0395501
connect_url: https://support.ariba.com/item/view/KB0395501?min=1
sap_for_me_url: https://me.sap.com/notes/KB0395501
---

# Error: PO-11: Cannot deliver order. Terminal error code for PO status: Couldn't parse document

## Symptom

Purchase Orders (PO) are failing to reach the supplier integrated system. The PO History tab shows the error message below.

Error: PO-11: Cannot deliver order. Terminal error code for PO status: Couldn't parse document?

## Cause

There could be two probable causes:

- The supplier's preferred **Order Routing** method is set to **cXML**. However Supplier returns an invalid cXML response. Example: cXML response sends Purchase Order cXML back as response.
- The Purchase Order failed because extra spaces were included in a tag value on the Purchase Order cXML file which caused the order to be invalid.

## Resolution

First cause solution: Supplier needs to review why an invalid cXML response is being sent to SAP Business Network.

An example of a correct response:

\<?xml version="1.0" encoding="UTF-8"?>

\<!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.2.014/cXML.dtd">

\<cXML payloadID="994994" xml:lang="en" timestamp="2002-03-12T18:39:09-08:00">

\<Response>

\<Status code="200" text="OK"/>

\</Response>

\</cXML>

Second cause solution: Correct the PO cXML by removing the extra spaces in the affected cXML tag.

## See Also

For additional information on cXML integration, see the *[cXML solutions guide](https://help.sap.com/docs/business-network-for-supply-chain/cxml-solutions/cxml-solutions-guide?source=redirect&locale=en-US)*.

See [this list of common integration errors](https://support.ariba.com/item/view/192454) for a list of common similar errors and their resolution.

## Keywords

BN, doc, failed, fail, resend, how-to, couldn't, parse, document