---
article_id: KB0395406
article_type: FAQ
component_ids:
  - SBN-AN-SE
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Supplier Enablement
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-07-21
updated: 2026-07-22
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0395406
connect_url: https://support.ariba.com/item/view/KB0395406?min=1
sap_for_me_url: https://me.sap.com/notes/KB0395406
---

# Why can't I see the Orders and Invoices tabs in my SAP Business Network account?

## Symptom

Why can't I see the **Orders**, **Invoices**, or **Workbench** tabs in my SAP Business Network account?

## Environment

SAP Business Network

## Cause

There are two possible reasons for this:

1. You do not have any customer relationships yet - If no customers have established a trading relationship with your company in the system, features like **Orders** and **Invoices** will remain inaccessible.
2. You're a sub-user without the right permissions.
   - Your company’s account has user roles, and you’re assigned a sub-user role with limited permissions.

## Resolution

- If no customer relationship exists:**  
  **[Contact your customer](https://support.ariba.com/item/view/KB0392552) and ask them to establish a trading relationship with your company.
- If the sub-user is not approved:**  
  **[Contact the account administrator](https://support.ariba.com/item/view/KB0394911) to approve the user by following these steps:
  1. Sign in to the [SAP Business Network](https://supplier.ariba.com/).
  2. Click **Account Settings \[user initials\]** > **Settings**.
  3. Click **Manage Users**.
  4. Click **Manage Unapproved Users**.
  5. Select your account and click **Approve** and then **Save**.
- If permissions are missing:  
  The account administrator must assign the required permissions to the role assigned to the user.
  1. Sign in to the [SAP Business Network](https://supplier.ariba.com/).
  2. Click **Account Settings \[user initials\]** > **Settings**.
  3. Select **Manage Users**.
  4. Under **Manage Roles**, click the name of the role assigned to the affected user.
  5. Select **Show me all available permissions**.
  6. Ensure the following permissions are selected:
     - **Inbox Access**
     - **Outbox Access**
     - **Invoice Generation**
     - **Order Access**
  7. Click **Save**.

If a role does not exist, create a new role and assign the required permissions before assigning it to the user.

Also confirm the **SAP Business Network Discovery Contact** & **Limited Access** roles are not enabled for the user.

## See Also

The account administrator may refer to *[How do I change a sub user's permissions and Role in SAP Business Network?](https://support.ariba.com/item/view/KB0396955)* to manage the permissions for a sub-user.

The account administrator can also refer to *[Approving or Deleting an Unapproved User](https://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/a9191d5943bd4cc48b0cec67e197dc8e/de0b35b1f018101490afa8dde7cad867.html?locale=en-US&version=LATEST)* and *[Permissions You Can Assign to Users](https://help.sap.com/docs/ARIBA_NETWORK_SUPPLIERS/a9191d5943bd4cc48b0cec67e197dc8e/de15f193f01810149496b5b29c6abb02.html?locale=en-US&version=LATEST)* for more details.

## Keywords

Invoice, Order, Purchase Order, Workbench, Visible, search, find, doc, roles