My purchase order (PO) failed with the below error:

PO-11: Cannot deliver order. Terminal error code for PO status: Couldn't parse document

There could be two probable causes:

• The supplier's preferred Order Routing method is set to cXML. However Supplier returns an invalid cXML response. Example: cXML response sends PO cXML back as response.
• The PO failed because extra spaces were included in a tag value on the PO cXML file which caused the order to be invalid.

• Cause 1 Solution: Supplier needs to review why an invalid cXML response is being sent to SAP Business Network.

An example of a correct response:

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.2.014/cXML.dtd">

<cXML payloadID="994994" xml:lang="en" timestamp="2002-03-12T18:39:09-08:00">

<Response>

<Status code="200" text="OK"/>

</Response>

</cXML>

• Cause 2 Solution: Correct the PO cXML by removing the extra spaces in the affected cXML tag.

SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)