---
article_id: KB0394975
article_type: FAQ
component_ids:
  - BNS-ARI-SS
  - SBN-AN-LOG
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - Strategic Sourcing
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2024-08-16
updated: 2024-08-16
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394975
connect_url: https://support.ariba.com/item/view/KB0394975?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394975
---

# What are some common supplier login errors?

## Symptom

What are some common errors received by suppliers when logging in to SAP Ariba?

## Resolution

Below is a list of errors a supplier can receive when trying to log in to the application. Click the link for the solution.

- Error: ["The username and password pair you entered was not found."](https://support.ariba.com/item/view/138961)
- Error: ["The password pair you entered was not found or the account is locked."](https://support.ariba.com/item/view/179671)
- Error: ["The username and password entered has already merged to another Ariba Sourcing user account."](https://support.ariba.com/item/view/154274)
- Error: ["You must enter the Ariba Commerce Cloud, SAP Business Network Discovery, or SAP Business Network username and password associated with your \[Supplier Company\] account."](https://support.ariba.com/item/view/139440)

There are others errors that will require you to work with Customer Support to resolve. If you receive any of the below errors, please contact [SAP Support](https://support.ariba.com/item/view/174605) for assistance.

- Error: "There has been an issue connecting to the Sourcing Server. Please try to connect to the service later."
- Error: "There has been an issue updating the Sourcing supplier."

## Keywords

supplier cannot login, supplier can't login, issues, logging in