---
article_id: KB0394917
article_type: FAQ
component_ids:
  - BNS-ARI-SCA
  - SBN-AN-DISC
  - SBN-AN-TPO
component_descriptions:
  - S2C 管理
  - SAP Business Network (適用於 Procurement 和 Supply Chain) > Discovery 與 Sourcing/合約 Punchout 場景
  - SAP Business Network (適用於 Procurement 和 Supply Chain) > 註冊與授權
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: zh-tw
created: 2025-06-24
updated: 2025-06-25
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394917_zh-tw
connect_url: https://support.ariba.com/item/view/KB0394917_zh-tw?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394917/zh-tw
---

# 如何解決 ANERR 登入錯誤？

## 徵兆

- I am unable to access my account because even when I enter the correct sign in information I receive a Bug Report page.
- The application does not complete any actions. Page goes blank after spinning.
- How do I resolve the following login error? An unexpected error occurred. If you need assistance, Contact SAP Support with the Error Reference Number: ANERR - \[error code\]

## 解決方案

**問題**

如何解決下列登入錯誤？

**發生意外錯誤。若您需要協助，請使用下列錯誤參考號碼聯絡 Ariba 客戶支援：ANERR - \[error code\]**

**回答**

若要解決問題：

1. 在您的網路瀏覽器中 [刪除 Cookie 和瀏覽歷程記錄](https://support.ariba.com/item/view/160943_zh-tw)。
2. 關閉所有瀏覽器視窗。
3. 開啟新瀏覽器視窗，並嘗試登入下列其中一個 Ariba 解決方案：
   - [Ariba Network](http://supplier.ariba.com)
   - [Ariba Sourcing](http://proposals.seller.ariba.com)
   - [Ariba Discovery](http://discovery.ariba.com)

若嘗試這些步驟後仍發生該錯誤，請[聯絡 Ariba 客戶支援](https://helpcenter.ariba.com)。

**其他資訊**

確保使用通過 Ariba [認證的網路瀏覽器](https://support.ariba.com/item/view/130899_zh-tw)。

您也可以解決其他[常見瀏覽器問題](https://support.ariba.com/item/view/155094_zh-tw)。

## 一併查看

Make sure to use an [Internet browser that is certified](https://support.ariba.com/item/view/130899) by Ariba.

You can also troubleshoot some other [common browser issues](https://support.ariba.com/item/view/155094).