---
article_id: KB0394917
article_type: FAQ
component_ids:
  - BNS-ARI-SCA
  - SBN-AN-DISC
  - SBN-AN-TPO
component_descriptions:
  - S2C 管理
  - SAP Business Network 采购和供应链 > Discovery & Sourcing/Contract Punchout 场景
  - SAP Business Network 采购和供应链 > 注册和授权
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: zh-cn
created: 2025-06-24
updated: 2025-06-25
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394917_zh-cn
connect_url: https://support.ariba.com/item/view/KB0394917_zh-cn?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394917/zh
---

# 如何解决 ANERR 登录错误？

## 症状

- I am unable to access my account because even when I enter the correct sign in information I receive a Bug Report page.
- The application does not complete any actions. Page goes blank after spinning.
- How do I resolve the following login error? An unexpected error occurred. If you need assistance, Contact SAP Support with the Error Reference Number: ANERR - \[error code\]

## 解决方法

**问题**

如何解决以下登录错误？

**发生意外错误。如果您需要帮助，请与 Ariba 客户支持联系并提供以下错误参考号：ANERR - \[错误代码\]**

**回答**

要解决这个问题：

1. [删除 Internet 浏览器的 cookie 和浏览历史记录](https://support.ariba.com/item/view/160943_zh-cn)。
2. 请关闭所有浏览器窗口。
3. 打开新的浏览器窗口，并尝试登录以下 Ariba 解决方案之一：
   - [Ariba Network](http://supplier.ariba.com)
   - [Ariba Sourcing](http://proposals.seller.ariba.com)
   - [Ariba Discovery](http://discovery.ariba.com)

如果尝试这些步骤后错误仍存在，请[联系 Ariba 客户支持](https://helpcenter.ariba.com)。

**附加信息**

确保使用 Ariba [认证的 Internet 浏览器](https://support.ariba.com/item/view/130899_zh-cn)。

您还可以解决一些其他[常见的浏览器问题](https://support.ariba.com/item/view/155094_zh-cn)。

## 另请参阅

Make sure to use an [Internet browser that is certified](https://support.ariba.com/item/view/130899) by Ariba.

You can also troubleshoot some other [common browser issues](https://support.ariba.com/item/view/155094).