---
article_id: KB0394917
article_type: FAQ
component_ids:
  - BNS-ARI-SCA
  - SBN-AN-DISC
  - SBN-AN-TPO
component_descriptions:
  - S2C-administration
  - SAP Business Network for Procurement and Supply Chain > PunchOut-scenarie for Discovery & Sourcing/Contract
  - SAP Business Network for Procurement and Supply Chain > Registrering og introduktion
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: da
created: 2025-06-24
updated: 2025-06-25
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394917_da
connect_url: https://support.ariba.com/item/view/KB0394917_da?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394917/da
---

# Hvordan løser jeg en ANERR-logonfejl?

## Symptom

- I am unable to access my account because even when I enter the correct sign in information I receive a Bug Report page.
- The application does not complete any actions. Page goes blank after spinning.
- How do I resolve the following login error? An unexpected error occurred. If you need assistance, Contact SAP Support with the Error Reference Number: ANERR - \[error code\]

## Løsning

**Spørgsmål**

Hvordan løser jeg følgende logonfejl?

**Der opstod en uventet fejl. Hvis du har brug for hjælp, skal du kontakte SAP Ariba Customer Support med fejlreferencenummer: ANERR - \[fejlkode\]**

**Svar**

Sådan løser du problemet:

1. [Slet cookies og browserhistorik](https://support.ariba.com/item/view/160943_da) i din internetbrowser.
2. Luk alle browservinduer.
3. Åbn et nyt browservindue, og prøv at logge på en af følgende SAP Ariba-løsninger:
   - [Ariba Network](http://supplier.ariba.com)
   - [Ariba Sourcing](http://proposals.seller.ariba.com)
   - [Ariba Discovery](http://discovery.ariba.com)

Hvis fejlen fortsat opstår efter udførelse af disse trin, skal du [kontakte SAP Ariba Customer Support](https://helpcenter.ariba.com).

**Yderligere oplysninger**

Sørg for at bruge en [Internetbrowser, der er certificeret](https://support.ariba.com/item/view/130899_da) af Ariba.

Du kan også foretage en fejlfinding af nogle andre [almindelige browserproblemer](https://support.ariba.com/item/view/155094_da).

## Se også

Make sure to use an [Internet browser that is certified](https://support.ariba.com/item/view/130899) by Ariba.

You can also troubleshoot some other [common browser issues](https://support.ariba.com/item/view/155094).