---
article_id: KB0394773
article_type: Support Note
component_ids:
  - BNS-ARI-SS-EVT-LGN
  - SBN-AN-DISC-LOG
  - SBN-AN-LOG
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario > Discovery Login
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Buyer
  - Supplier
language: en
created: 2025-08-06
updated: 2025-08-08
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394773
connect_url: https://support.ariba.com/item/view/KB0394773?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394773
---

# Why didn't I receive a password reset email?

## Symptom

Why didn't I receive a password reset email?

## Cause

A few issues might be keeping you from reaching the reset password email.  
These are the most common:

- The email went into the spam folder in your inbox.
- Your email provider is blocking the reset password email for security concerns.
- The email address you have entered to request password reset is not the account registered email address.

## Resolution

To prevent the Password Reset emails getting blocked by your security systems please contact your internal IT department and ask them to add the address **ordersender-prod@ansmtp.ariba.com** to your Allow List and adjust your company's Firewall and Spam filter settings.

The password reset email will be sent only to the registered email address associated with the account. If you are unsure of the registered email address or if it is no longer active, contact SAP support for further assistance.

## See Also

After you receive a password reset email, you must take action within 24 hours to [prevent the link from expiring](https://support.ariba.com/item/view/151298).

For more details on contacting SAP support, please see:

- [KB0397352-How do I contact SAP Business Network Customer Support as a supplier?](https://support.ariba.com/item/view/KB0397352)
- [KB0765617-How do I contact SAP Business Network Customer Support as a buyer?](https://support.ariba.com/item/view/KB0765617)