---
article_id: KB0394475
article_type: FAQ
component_ids:
  - BNS-ARI-SS-ADU
  - SBN-AN-ADM-AR
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration) > Change administrator/Account reassignments
  - Strategic Sourcing > User Administration
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Buyer
  - Supplier
language: en
created: 2026-09-17
updated: 2026-10-05
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394475
connect_url: https://support.ariba.com/item/view/KB0394475?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394475
---

# How can I change the administrator for an Ariba account I cannot access?

## Symptom

The account administrator is no longer with our company, and we cannot access the SAP Ariba account.

## Cause

Your account administrator is no longer with the company, and you cannot access the SAP Ariba account.

## Resolution

There are a few ways to be granted access to an SAP Ariba account if the administrator is no longer with the company:

- If the previous administrator's email address is still active and accessible, you can request a password reset link to be sent to this email. After resetting the password, you can log in with the former administrator's username and the new password that you created to access the account.

  [How do I reset my password as a supplier?](https://support.ariba.com/item/view/KB0395854)
- If the former administrator's email address is no longer active, [submit a support request](https://support.ariba.com/item/view/KB0397352) and provide the below details. The support team can then reassign the account to the new administrator:
  - The ANID number of the account
  - The name of the former administrator
  - The former administrator's email address
  - One customer relationship on the account
  - The new administrator email address

- If you do not have any information regarding the account, please reach out to your customer and ask them to provide the below details for your company's Ariba account. When you have these details, please [submit a support request](https://support.ariba.com/item/view/KB0397352) to receive access to the account. SAP Ariba Support is not authorized to provide this information and cannot proceed with reassigning the account until this information is provided.**  
    
  **
  - The ANID number of the account
  - Previous Administrator's Full Name
  - Previous Administrator's Email Address

SAP Ariba Support is authorised to change the supplier administrator only when the service request is raised by the supplier. Buyer administrator changes are allowed only when the service request is raised by the buyer.

## See Also

After logging into the account with the former administrator's username and new password created, you should follow the below instructions to update the administrator information and update notification settings:

- [How do I update administrator information on SAP Business Network?](https://support.ariba.com/item/view/KB0392549)
- [How do I configure my email notification preferences?](https://support.ariba.com/item/view/KB0399923)
- [How do I find the account administrator of one of my suppliers?](https://support.ariba.com/item/view/KB0407006)
- [How do I search for other existing accounts and administrators my company has?](https://support.ariba.com/item/view/KB0402430)

## Keywords

Account reassignment, old email, old administrator, change admin, change administrator, old admin