---
article_id: KB0394428
article_type: FAQ
component_ids:
  - BNS-ARI-CM
  - BNS-ARI-PUR
  - BNS-ARI-SCA
  - BNS-ARI-SIPM
  - BNS-ARI-SIPM-REG
  - SBN-AN-DISC
  - SBN-AN-LOG
  - SBN-AN-TPO
component_descriptions:
  - Catalog Management
  - Purchasing
  - S2C Administration
  - SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - SAP Business Network for Procurement & Supply Chain > Registration & Onboarding
  - Supplier Information & Performance Management
  - Supplier Information & Performance Management > SIPM Registration/Login
products:
  - SAP Ariba Procurement, cloud edition
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Buyer
  - Supplier
language: en
created: 2026-01-14
updated: 2026-01-14
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394428
connect_url: https://support.ariba.com/item/view/KB0394428?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394428
---

# What are the most common browser-related issues?

## Symptom

What are the most common browser-related issues?

## Resolution

The following questions are the most common browser-related issues:

| **SL No** | **Question** | **Answer** |
| --- | --- | --- |
| 1 | How do I know which browser I am using? | Visit the [whatsmybrowser.org/](https://www.whatsmybrowser.org/) site. You will see the browser name and version of the browser you used to open the page. |
| 2 | What are cookies, and how do I accept them? | Cookies are small files sent to your computer that help sites to recognize your browser and remember your preferences. To handle cookies, log in to your Ariba solution and access the "SAP Ariba Technical Requirements" document. You can locate this by searching for it in the Learning Center after logging in. |
| 3 | Why am I getting a security warning when accessing certain Ariba pages? | Ariba solutions use a secure connection and should be added to your list of trusted sites for seamless access. You can [manage your trusted sites](https://me.sap.com/notes/0003171321) in Microsoft Internet Explorer. If you need further assistance, contact your IT department to ask how to add a trusted site. |
| 4 | Why can't I download files from Ariba? | There might be a pop-up blocker enabled in your browser that prevents you from downloading files from certain sites. Look at the upper part of your browser for a bar or icon informing about blocked window and follow instructions to enable pop-ups for Ariba sites. |
| 5 | Why do I get a warning about an IP address conflict? | To prevent any authorized access or action, Ariba checks the computer's IP address sending requests to the site. If there is a considerable discrepancy within your single access entry, your [user session is terminated](https://me.sap.com/notes/0003172890). This policy protects your account information while visiting Ariba sites. |
| 6 | Why was I logged out? | Following industry standards, Ariba terminates a user session if there is a [30-minute period of inactivity.](https://me.sap.com/notes/0003171383) |
| 7 | Can I sign in to my supplier account in multiple browser sessions or multiple browsers? | When multiple browser sessions are active simultaneously, browser history, cookies, and cached data can conflict with each other. This can result in inconsistent or incorrect UI behavior, particularly for real-time elements such as the auction countdown timer, page refresh. Also in such scenarios and when signed in to supplier account in multiple browsers, bid submissions may not be processed correctly by the system, and the user interface may also become unresponsive or even freeze. |

For the best experience with Ariba solutions, we recommend using [certified browsers](https://me.sap.com/notes/0003171972) and reviewing the recommended browser settings.

## See Also

The following steps need to be performed by a user with administrator rights on the computer. You may need to check with your Information Technology (IT) department if you have the necessary permission.

Your IT department should be consulted to ensure that these changes will not impact another application/tool that your company might use.

Troubleshooting guides are available for the following browsers:

- Internet Explorer 10 ([pdf](https://support.ariba.com/item/view/155341) - [web](https://support.ariba.com/item/view/152910))
- Internet Explorer 9 ([pdf](https://support.ariba.com/item/view/155342) - [web](https://support.ariba.com/item/view/150468))
- Mozilla Firefox ([pdf](https://support.ariba.com/item/view/155340))
- Apple Safari ([pdf](https://support.ariba.com/item/view/155339))

## Keywords

multiple browser,sign in,login,browser,security,supplier account,IP address,issues,common,troubleshoot