---
article_id: KB0394388
article_type: FAQ
component_ids:
  - SBN-AN-SCC-OC
  - SBN-AN-TX-ADM-ORD
  - SBN-AN-TX-POA
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration > Supply Chain Collaboration - Order Collaboration
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
  - Transaction Documents > Transaction Document Administration > Transaction Document Administration Orders
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2026-03-03
updated: 2026-05-05
boost: 8
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394388
connect_url: https://support.ariba.com/item/view/KB0394388?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394388
---

# Why can't I find a Purchase Order (PO)?

## Symptom

Why can't I find a Purchase Order (PO) on my SAP Business Network account?

## Reproducing the Issue

1. Sign in to SAP Business Network account
2. Click **Orders**
3. Click **Purchase Orders** or **Orders and Releases**
4. Search by order number
5. The order number does not appear

## Cause

The PO has not been processed in that Ariba Network ID (ANID) yet. To view your POs, ensure that you have an active trading relationship with your customer. You need to contact to buyer to establish the trading relationship with that buyer.

Another possible cause could be that the [PO is hidden](https://support.ariba.com/item/view/KB0406804) or falls outside the applied filtering criteria.

## Resolution

If you still can’t find your PO even though you have established a trading relationship with your customer:

- Confirm with your customer if they have sent the PO through the SAP Business Network system.
- Confirm with your customer if the PO was sent to your active/correct supplier Ariba Network ID (ANID).
- Your customer might have submitted the PO through a private account. To view the PO, you can merge the private account with your own account.
- If you are a sub-user, ensure that the account administrator has granted you the appropriate permissions to view POs.
- Make sure that your [PO is not hidden](https://support.ariba.com/item/view/KB0406804).
- Ensure that your PO fits within the applied filtering criteria.
- If you are searching for an old PO that is more than 365 days old, you should enter the PO number and select the **Exact match** option in the search field.

## See Also

If you received the PO number directly from your client via email, it is likely that the PO is in your client's external system and has not been sent to SAP Business Network yet. You will need to [contact your customer](https://support.ariba.com/item/view/106682)directly and inform them that the PO is not in your SAP Business Network account and did not arrive in your email to be processed.

For detailed information about hidden POs, please access [How do I unhide a hidden PO?](https://support.ariba.com/item/view/KB0406804).

See article [What is a trading relationship?](https://support.ariba.com/item/view/KB0394284)

## Keywords

find PO, PO not available, PO is hidden, PO, process PO.