---
article_id: KB0394257
article_type: Support Note
component_ids:
  - BNS-ARI-SC
  - BNS-ARI-SS
  - SBN-AN
  - SBN-AN-DISC
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain
  - SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
  - Strategic Contracts
  - Strategic Sourcing
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2014-02-13
updated: 2024-02-27
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0394257
connect_url: https://support.ariba.com/item/view/KB0394257?min=1
sap_for_me_url: https://me.sap.com/notes/KB0394257
---

# Troubleshooting for Microsoft Internet Explorer 9 and 10

## Resolution

**Issue**

Issues include, but may not be limited to the following:

- SAP Business Network
  - Difficulty logging in
  - Working with purchase orders
  - Creating and managing invoices
  - Creating and managing catalogs
- Ariba Spend Management
  - Difficulty logging in
  - Managing your user account
  - Participating in sourcing events, surveys, RFIs, RFPs, and auctions

**Cause**

Your Microsoft Internet Explorer browser might not be optimized for use with Ariba solutions.

**Solution**

Use the following instructions to troubleshoot issues involving usage of Ariba solutions and Internet Explorer:

1. Choose the **Every time I visit the webpage** option and click **OK**.  
     
   ![](https://knowledge.ariba.com/ASP/RTE/image_files/dvgcnmbj5492347974878452439_96918.jpg)
2. Click the **Security** tab, select the **Trusted sites** zone, and click **Custom level**:  
     
   ![](https://knowledge.ariba.com/ASP/RTE/image_files/image7331925816185147035_1204280896872851393_26665.png)
3. Ensure that the following highlighted options are checked, and click **Delete**:  
     
   ![](https://knowledge.ariba.com/ASP/RTE/image_files/rghxfjbp3115576223603643511_72870.jpg)
4. On the **General** tab, click **Delete** under **Browsing history**:  
     
   ![](https://knowledge.ariba.com/ASP/RTE/image_files/loiyrsls1811025899074741732_57929.jpg)
5. From your Internet Explorer browser, click **Tools** and then click **Internet Options**:  
     
   **![](https://knowledge.ariba.com/ASP/RTE/image_files/yhopcwoz1387395547528735614_69061.jpg)  
     
   **
6. From the **General** tab, click **Settings** within the **Browsing History** section.**  
   **
7. Select the following settings under the **ActiveX Controls and Plug-ins** section.
   - Enable **Allow previously unused ActiveX Controls to run without prompt.**
   - Enable **Allow Scriptlets.**
   - Enable **Automatic Prompting for ActiveX Controls.**
   - Enable **Binary and Script Behaviors.**
   - Enable **Display video and animation on a webpage that does not use external media player.**
   - Enable **Download Signed ActiveX Controls.**
   - Prompt **Download unsigned ActiveX Controls.**
   - Prompt **Initialize and Script ActiveX Controls not marked as safe for scripting.**
   - Enable **Run ActiveX Controls and Plug-ins**.
   - Enable **Script ActiveX Controls marked as safe for scripting**.
8. Under the **Downloads** section:
   - Enable **File Download**.
   - Enable **Font Download**.
9. Under the **Scripting** section:
10. - Enable **Active Scripting.**
    - Prompt **Allow programmatic clipboard access**.
    - Disable **Allow status bar updates via script**.
    - Disable **Allow websites to prompt for information using scripted windows.**
    - Enable **Scripting of Java applets**.

10. Click **OK*.***
11. Click **Yes**.
12. Select the **Trusted sites** zone and click **Sites.  
      
    ![](https://knowledge.ariba.com/ASP/RTE/image_files/pahigthx5423975914794987710_19953.jpg)  
      
    **
13. Add “\*.ariba.com” as the website, click **Add** and then click **Close.  
      
    ![](https://knowledge.ariba.com/ASP/RTE/image_files/yolysvuw5012700876815285309_42670.jpg)  
      
    **
14. Go to the **Privacy** tab and click **Advanced**.  
      
    ![](https://knowledge.ariba.com/ASP/RTE/image_files/dqyzueup2099871048364335551_53668.jpg)
15. Check the **Override automatic cookie handling** option:  
      
      
    ![](https://knowledge.ariba.com/ASP/RTE/image_files/oevmgrey2298902458737136814_45600.jpg)
16. Accept both **First-party Cookies** and **Third-party Cookies.**
17. Check **Always allow session cookies**.
18. Click **OK**.
19. Click the **Advanced** tab.  
      
    ![](https://knowledge.ariba.com/ASP/RTE/image_files/ayehmqcg6245977957479581788_68183.jpg)
20. Under **HTTP 1.1 settings**, check both boxes for **Use HTTP 1.1** and **Use HTTP 1.1 through proxy connections**.
21. Scroll down to the **Security** section.
22. Make sure the **Do not save encrypted page to disc** box is not selected.
23. Click **OK** twice.

**Additional Information**

Ariba solutions are most effective when using Ariba-certified platform configurations. Ariba highly recommends running the latest releases of Ariba-certified browser versions.

Consult your Information Technology (IT) department to make sure that these changes do not impact another application that your company uses.