---
article_id: KB0393457
article_type: FAQ
component_ids:
  - BNS-ARI-SS-EVT-LGN
  - SBN-AN-LOG
  - SBN-AN-TPO
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - SAP Business Network for Procurement & Supply Chain > Registration & Onboarding
  - Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2025-06-25
updated: 2025-07-04
boost: 9
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0393457
connect_url: https://support.ariba.com/item/view/KB0393457?min=1
sap_for_me_url: https://me.sap.com/notes/KB0393457
---

# Error: The username and password pair you entered was not found

## Symptom

Why do I get the below message on the SAP Ariba Login page?

The username and password pair you entered was not found.

## Resolution

You entered an incorrect username or password. You might also receive this message in the following scenarios:

- Your password contains part of your username.
- Your browser is automatically filling in an invalid character or the incorrect username/password
- [You entered a username that is not currently valid for your account.](https://support.ariba.com/item/view/181951)
- [You entered an incorrect password.](https://support.ariba.com/item/view/169854)
- [You are not using a certified browser.](https://support.ariba.com/item/view/130899)
- [Your cookies have not been cleared.](https://support.ariba.com/item/view/KB0469925)
- Your account is not registered successfully.

If encountering this error when accessing a Sourcing event, please refer to [Why do I receive the error "The username and password pair you entered was not found" when trying to sign in to a sourcing event I was invited to?](https://support.ariba.com/item/view/179671).