---
article_id: KB0393216
article_type: FAQ
component_ids:
  - BNS-ARI-CP-CORE-SM
  - BNS-ARI-CP-CORE-UM
component_descriptions:
  - 核心採購 > 核心管理 > 核心管理使用者管理
  - 核心採購 > 核心管理 > 核心管理供應商管理
products:
  - SAP Ariba Procurement, cloud edition
personas:
  - Admin
  - Buyer
language: zh-tw
created: 2025-05-28
updated: 2026-04-15
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0393216_zh-tw
connect_url: https://support.ariba.com/item/view/KB0393216_zh-tw?min=1
sap_for_me_url: https://me.sap.com/notes/KB0393216/zh-tw
---

# 錯誤：「您在客戶 PunchIn 站點上的使用者帳號正在等待核准。」

## 徵兆

One of my suppliers sees the following error when punching into our SAP Ariba Buying solution from their account on the SAP Business Network:

Error: Your user account on the customer's punchin site is pending approval. Try again later.

## 原因

One of the following apply:

- You have not approved the supplier's User Profile (UP) request that was automatically generated in your SAP Ariba Buying solution
- The shared user or partitioned user is inactive for the associated supplier
- The supplier user in your SAP Ariba Buying solution application is missing the appropriate user groups

## 解決方案

**問題**

從 Ariba 帳號移至客戶的站點時收到錯誤：

錯誤：您在客戶的 PunchIn 站點上的使用者帳號正在等待核准。請稍後再試。

**原因**

首次嘗試存取客戶的站點時 (例如建立合約發票)，將在客戶的 Ariba Procurement 解決方案中產生使用者介紹。 客戶必須核准您的使用者介紹，您才可存取客戶的站點。

**解決方案**

如果一開始看到此訊息後的 24 小時後仍沒有存取權限，請[聯絡您的客戶](https://support.ariba.com/item/view/106682)請求核准您的使用者介紹。

## 關鍵字

ErrorStatus: ERR\_USER\_PENDING\_APPROVAL: User account is pending approval., User account is pending approval,Your user account on the customer's PunchIn site is pending approval