---
article_id: KB0393216
article_type: FAQ
component_ids:
  - BNS-ARI-CP-CORE-SM
  - BNS-ARI-CP-CORE-UM
component_descriptions:
  - 核心采购 > 核心管理 > 核心管理供应商管理
  - 核心采购 > 核心管理 > 核心管理用户管理
products:
  - SAP Ariba Procurement, cloud edition
personas:
  - Admin
  - Buyer
language: zh-cn
created: 2025-05-28
updated: 2026-04-15
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0393216_zh-cn
connect_url: https://support.ariba.com/item/view/KB0393216_zh-cn?min=1
sap_for_me_url: https://me.sap.com/notes/KB0393216/zh
---

# 错误：“您在客户 PunchIn 站点上的用户帐户正在等待审批”

## 症状

One of my suppliers sees the following error when punching into our SAP Ariba Buying solution from their account on the SAP Business Network:

Error: Your user account on the customer's punchin site is pending approval. Try again later.

## 原因

One of the following apply:

- You have not approved the supplier's User Profile (UP) request that was automatically generated in your SAP Ariba Buying solution
- The shared user or partitioned user is inactive for the associated supplier
- The supplier user in your SAP Ariba Buying solution application is missing the appropriate user groups

## 解决方法

**问题**

在从 Ariba Network 帐户转到客户的站点时收到以下错误：

错误：您在客户 PunchIn 站点上的用户帐户正在等待审批。请稍后重试。

**原因**

您第一次尝试访问客户站点时（例如，创建合同发票），会在客户的 Ariba Procurement 解决方案中生成用户概要。 客户必须先批准您的用户概要，然后您才能访问其站点。

**解决方案**

如果您在最初看到此消息 24 小时后仍无法访问，请[联系您的客户](https://support.ariba.com/item/view/106682)并请求他们批准您的用户概要。

## 关键字

ErrorStatus: ERR\_USER\_PENDING\_APPROVAL: User account is pending approval., User account is pending approval,Your user account on the customer's PunchIn site is pending approval