---
article_id: KB0393213
article_type: FAQ
component_ids:
  - SBN-AN-TX-ADM-ORD
  - SBN-AN-TX-POA
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
  - Transaction Documents > Transaction Document Administration > Transaction Document Administration Orders
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-02-26
updated: 2026-02-27
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0393213
connect_url: https://support.ariba.com/item/view/KB0393213?min=1
sap_for_me_url: https://me.sap.com/notes/KB0393213
---

# How do I enable customer-specific purchase order routing?

## Symptom

I would like to override the default routing method for Purchase Order (PO) from specific customers.

## Resolution

To customize your routing method for a specific customer:

1. Login to Ariba Network Supplier account.
2. Click on the **\[User Initials\]** on the top right corner > **Settings** > **Customer Relationships**.
3. Click **Classic View**.
4. Click **Actions** > **Override Routing** to the right of the customer's name.
5. Click **Customize routing preferences**, then click **OK**.
6. Customize the settings for order routing and click **Next**.

Choose whether to expose routing details to your customer.

1. Click **Next**.
2. Review the details and click **Submit.**

## See Also

This functionality is available only for enterprise accounts.

See *[Overriding Order Routing for a Customer](https://help.sap.com/docs/business-network-for-trading-partners/configuring-document-routing/configuring-electronic-order-routing?q=You+can+override+the+default+routing+method+for+orders+from+a+customer+based+on+specified+conditions.#overriding-order-routing-for-a-customer)* in the SAP Business Network for Trading Partners > Configuring Document Routing > Electronic Order Routing to learn further information about this functionality.

## Keywords

Order routing, customer specific