---
article_id: KB0392628
article_type: FAQ
component_ids:
  - BNS-ARI-PUR-PO-ORC
  - SBN-AN-TX-INV
  - SBN-AN-TX-POA
component_descriptions:
  - Purchasing > Purchase Orders > Order Confirmation
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Buyer
  - Supplier
language: en
created: 2026-07-29
updated: 2026-07-29
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0392628
connect_url: https://support.ariba.com/item/view/KB0392628?min=1
sap_for_me_url: https://me.sap.com/notes/KB0392628
---

# Why isn't the Create Invoice option available on my purchase order?

## Symptom

Why is the **Create Invoice** option greyed out? Why can't I create an invoice?

## Environment

SAP Business Network

## Resolution

Hover your cursor over the **Create Invoice** button to see more information. There are a couple of reasons you are not able to create an invoice from your purchase order (PO):

- Your customer might not accept electronic invoices on the SAP Business Network. View your [customer's invoicing rules](https://support.ariba.com/item/view/142286) to see if this is the case. If so please [Contact your customer](https://support.ariba.com/item/view/106682) for next steps.
- Your customer might require you to create an order confirmation, ship notice, or an approved service entry sheet before invoicing. View your [customer's invoicing rules](https://support.ariba.com/item/view/142286).
- A receipt may be required in order to create an invoice. [Contact your customer](https://support.ariba.com/item/view/106682) to have them submit a receipt if needed.
- The trading relationship is suspended or rejected. [Check the trading relationship status](https://support.ariba.com/item/view/KB0396585).
- The cXML line in the PO \<Extrinsic name="Ariba.invoicingAllowed">No\</Extrinsic> prevents invoice creation. [View your PO's cXML](https://support.ariba.com/item/view/181954)information to see if this line is the cause.

## See Also

The transaction rules which your buyer may need to make changes to allow you to create invoices:

Allow suppliers to send invoices to this account.  
Require suppliers to create an order confirmation for the PO before creating an invoice.  
Require suppliers to create a ship notice for the PO before creating an invoice.  
Require suppliers to create approved service entry sheet before creating an invoice.

## Keywords

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