---
article_id: KB0392552
article_type: FAQ
component_ids:
  - SBN-AN-ADM
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-09-14
updated: 2026-09-17
boost: 8
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0392552
connect_url: https://support.ariba.com/item/view/KB0392552?min=1
sap_for_me_url: https://me.sap.com/notes/KB0392552
---

# How do I contact my buyer in SAP Business Network?

## Symptom

How do I contact my buyer in SAP Business Network?

## Environment

SAP Business Network

## Resolution

You can contact your Buyer/Customer in two ways:

- Enterprise accounts that have the messaging feature enable by the buyer are able to use [instant message](https://support.ariba.com/item/view/KB0399093).
- Using the companywide contact information provided by the buyer. If you are the account administrator or a sub-user with the Customer Administration permission, you can locate your customer's contact information by following the steps below:

1. Click **\[User Initials\]** > **Settings** > **Customer Relationships**.
2. Click **Classic View**.
3. Click the **\[Customer's Name\]** in the **Current** **Relationships** section.
4. Contact information is located underneath **Companywide Contact Information**.

## See Also

If you are a sub-user without the Customer Administration permission, contact your account administrator to access this information. To view your account administrator contact details see: [KB0394911 - How do I contact the account administrator for my company?](https://support.ariba.com/item/view/KB0394911)

## Keywords

contact buyer, companywide contact information, instant message, contact information,