---
article_id: KB0392444
article_type: FAQ
component_ids:
  - SBN-AN-SCC
  - SBN-AN-TX-ADM-INV
  - SBN-AN-TX-INV
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
  - SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
  - Transaction Documents > Transaction Document Administration > Transaction Document Administration Invoices
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2026-10-09
updated: 2026-10-09
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0392444
connect_url: https://support.ariba.com/item/view/KB0392444?min=1
sap_for_me_url: https://me.sap.com/notes/KB0392444
---

# What does each routing status and invoice status mean?

## Symptom

What does each routing status and invoice status mean?

## Resolution

When viewing invoices in your **Workbench** or **Invoices** tab, you can use the **Routing Status** and **Invoice Status** fields to determine whether your customer received the invoice and is [processing it for payment](https://support.ariba.com/item/view/151069).

**Routing Statuses**

The **Routing Status** field describes whether your invoice made it to your customer's invoice processing system.

- **Failed** - This status means that the invoice didn't follow your [customer's invoicing rules](https://support.ariba.com/item/view/142286). Failed invoices aren't sent to your customer's invoice processing system. You can [edit and resubmit a failed invoice](https://support.ariba.com/item/view/134103).
- **Obsoleted** - After you cancel an invoice or edit and resubmit an invoice, the original invoice moves to **Obsoleted** status to indicate that you don't need to take any further action on the original invoice. Once an invoice has this routing status, you can't make any changes to it.
- **Queued** - SAP Business Network is in the process of sending the invoice to your customer. Contact SAP Support if your invoice remains in this status for more than 30 minutes.
- **Sent** - SAP Business Network sent the invoice to your customer, but your customer hasn't yet acknowledged that they received the invoice. If your invoice stays in this status for a while, [contact your customer](https://support.ariba.com/item/view/106682) to see what needs to happen next. If your customer allows it, you can [cancel an invoice](https://support.ariba.com/item/view/82329) with this routing status.
- **Acknowledged** - The invoice reached your customer's invoice processing system. **Acknowledged** is the final routing status for invoices.

**Invoice Statuses**

The **Invoice Status** field lets you know where your customer is in the [invoice approval and payment process](https://support.ariba.com/item/view/157914). The turnaround time for an invoice to move between statuses, such as from **Sent** to **Approved**, depends on your customer's internal processes.

- **Canceled** - You canceled the invoice and can't make any further changes to it.
- **On Hold** - The invoice made it to your customer's system, but a Service Entry Sheet (SES) automatically generated and is awaiting your customer's approval. Once your customer approves the SES, your invoice will update to the Sent status and the regular processing flow continues.
- **Sent** - Your customer received the invoice but hasn't approved or rejected it. If your invoice stays in this status for a while, contact your customer to see what needs to happen next. If your customer allows it, you can [cancel an invoice](https://support.ariba.com/item/view/82329) with this invoice status.
- **Rejected** - The invoice failed validation on SAP Business Network, or [your customer rejected the invoice](https://support.ariba.com/item/view/117381) in their invoice processing system. You can [edit and resubmit a rejected invoice.](https://support.ariba.com/item/view/134103)
- **Approved** - If the invoice doesn't have any errors, your customer approves the invoice for payment, which changes the invoice status to **Approved**. After an invoice reaches **Approved** status, you cannot make changes to it. You'll need to [send a credit memo](https://support.ariba.com/item/view/174476) if you made a mistake.
- **Paid** - Your customer paid the invoice or is in the process of issuing payment.

Not every customer sends remittance information to SAP Business Network. If your invoice doesn't move past **Approved** status, you'll need to contact your customer to find out when to expect payment.

## See Also

**Purchase Order Based Invoicing Process**

Explore your entire journey in this process:

| \<\<  <br>[**Search for a Purchase Order**](https://support.ariba.com/item/view/KB1371401) | \<\<  <br>[**Create a Purchase Order Based Invoice**](https://support.ariba.com/item/view/KB1373194) | \<**Current**>  <br>**Check Invoice Status** | >>  <br>[**Edit and Resubmit Rejected or Submitted Invoice**](https://support.ariba.com/item/view/KB1373271) | >>  <br>[**Receive Payment**](https://support.ariba.com/item/view/KB1373386) |
| --- | --- | --- | --- | --- |