---
article_id: KB0392440
article_type: Support Note
component_ids:
  - BNS-ARI-SIPM-REG
  - BNS-ARI-SLP-REG-LOG
  - BNS-ARI-SS-EVT-LGN
  - SBN-AN-ADM
  - SBN-AN-LOG
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
  - Supplier Information & Performance Management > SIPM Registration/Login
  - Supplier Lifecycle & Performance > Supplier Lifecycle & Performance Registration > Supplier Login Issues
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2026-08-17
updated: 2026-09-28
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0392440
connect_url: https://support.ariba.com/item/view/KB0392440?min=1
sap_for_me_url: https://me.sap.com/notes/KB0392440
---

# Why is my account locked and how do I unlock it?

## Symptom

Why is my account locked and how do I unlock it?

## Environment

SAP Business Network

## Reproducing the Issue

When trying to login:

- I am redirected to the login home page to fill my credentials again.
- I see a message stating that my account is locked.

## Cause

Your account may have been locked due to multiple failed login attempts or because you used an incorrect or expired link to log into SAP Business Network.

Please remember that if you try to log in with the wrong password five times in a row your account will get locked.

## Resolution

When your account gets locked you will receive the message: **Your account is locked. Click here to unlock your account.**

Please use the **Click here** link in that message to unlock your account and reset your password.

To prevent your account from getting locked please remember to [reset your password](https://support.ariba.com/item/view/KB0395854) before you try to log in with the wrong password for the fifth time.

Follow the steps below to reset your password if you have forgotten your current password.

1. Go to *[Supplier Login](https://service.ariba.com/Supplier.aw/109542050/aw?awh=r&awssk=tNVZb5kJ&dard=1)* page.
2. Enter your Username > **Next**.
3. Click **Forgot password.**
4. Enter your Email Address > **Submit.**

An email will be sent to your mailbox containing a link to reset your password. Once you receive the email, complete the following steps:

1. Click the link in the email to open the Password Reset page.
2. Enter your New Password and Confirm Your Password.
3. Click **Submit**.

You can now sign in to your account with your new password by clicking **Go back to Sign In.**

## See Also

If you complete these actions and do not receive the password reset notification email or if you want to unlock your account without resetting your password, please verify the following documentation [KB0397352 - How do I contact SAP Business Network Customer Support as a supplier?](https://support.ariba.com/item/view/KB0397352).

## Keywords

Account lockout, login issues, password reset, access denied, unlock instructions, locked account, failed logins, password recovery, locked user, account user locked, password email, locked password